Flooring Services | Installation & Cleaning Experts

Our Flooring Services

At Carpets & Critters, we specialise in delivering high-quality flooring solutions tailored to residential and commercial spaces across The Bay of Plenty and Auckland. Owned and operated by Tony Hatton for over twelve years, our locally trusted business offers expert carpet laying, repairs, and cleaning services that meet high standards of workmanship and professionalism.

Whether it’s refreshing a home study with a new carpet, restoring flooring after a flood, or re-laying carpet in a commercial office, we approach each project with care, skill, and a focus on reliable results. Our team works throughout North Shore, Rodney, West Auckland, Central Auckland, East Auckland, South Auckland, Whakatāne, Ōhope, Kawerau, Ōpōtiki, Matatā, the East Coast, and surrounding areas, consistently earning praise for prompt service, quality finishes, and a personalised approach.

Get in Touch with Our Team

Our Services

These are offered for both Residential and Commercial Spaces.

Our Process

01

GET IN
TOUCH

Reach out to us via phone, email, or our contact form with a brief description of your flooring needs.

02

GET A
QUOTE

We'll assess your project and provide a free, no-obligation quote based on your specific requirements.

03

Make a
Booking

Schedule our services at a convenient time by contacting our friendly team.

04

Enjoy Our
Service

Our qualified professionals will execute the job efficiently and to the highest standard, ensuring your complete satisfaction.

Why Choose Carpets & Critters?

We know that when it comes to carpet cleaning, flooring solutions, pest control, flood, fire and mould remediation, and crime scene cleaning, you need a team you can trust—one that delivers quality, reliability, and expertise. That’s why at Carpets & Critters, we combine industry-leading training, modern technology, and a customer-first approach to provide solutions that truly make a difference.

Highly Professional Service

We prioritise customer satisfaction from start to finish. Whether you need a deep carpet clean, pest treatment, mould remediation, or flood and fire restoration, our team is committed to delivering top-tier results with clear communication and professionalism every step. We ensure every property is restored to the highest standards of safety, hygiene, and quality.

Advanced Equipment for Superior Results

We invest in the latest professional-grade technology to ensure deep, effective cleaning and fast restoration services. Our equipment includes:

Carpet cleaning machines
Industrial dehumidifiers and air movers
Specialised pest control equipment

Industry-Trained & Certified Experts

Our team stays ahead with regular training and industry updates, ensuring we use the best techniques and comply with the latest safety regulations. We follow proven, science-backed methods to extend the life of your carpets, protect your upholstery, and eliminate pests safely and effectively.

Fully Licensed & Certified for Your Peace of Mind

National Certificate in Flooring (BCITO Certified Carpet Layer)
Licensed Pest Control Technician with an Approved Handler Certificate
NZ Certified Level 3 Urban Pest Management
IICRC Certified (Institute of Inspection Cleaning and Restoration Certification)

Affordable & Fully Insured Services

We believe quality service should be accessible and fairly priced. Our rates are competitive, and for added peace of mind, Carpets & Critters is covered by full public liability, statutory liability, and defective workmanship insurance, protecting you in the unlikely event of an issue.

IICRC Certified – Guaranteed Quality

Our IICRC Certification means every job is completed using the highest industry-approved standards. Whether it's carpet restoration, upholstery cleaning, or pest control, you can trust that we deliver expert solutions that last.

Let Our Customers

Speak For Themselves

We take great pride in the commitment we have to excellence and outstanding customer service.

Here are a few words from some of our satisfied customers.

 Paula Kurei

Got Tony and his services in to help.eliminate cockroaches. He did a marvelous job of getting rid of them and we've nothing since then. Also got him to help with mice and rats and once again a marvelous job.. our house is critter free.. Thanks Tony & crew

 Peta Browne

Thanks Tony for the couch clean. My gosh what a difference you’ve made. It’s brilliant. I don’t let the kids on the couch now to avoid it getting dirty again! Hands down recommend carpets and critters if you need your couches cleaned. I’m positive Tony will do an amazing job on anything else you need also. Thank you!

 Erna du Preez

Shout out to Tony from Carpets & Critters. He cleaned and flea treated our carpets after we moved out of our rental. He was excellent in communication, patient and did a fantastic job. We would DEFINITELY recommend them and use them again in future!

 Katie Worthy

Amazing service! Super friendly and helpful. A late pre-Christmas request and it wasnt a problem. Highly recommend.

Chris Joubert

Tony had a tough job with the state of our carpets due to two messy large dogs, but he got them looking good as new and smelling fresh again. Amazing service and highly recommended!

 Clare Lowrie

Tony did such a great job cleaning our carpet where the cat had peed. Very quick, efficient and friendly service and the cleaning products smell nice compared to others we’ve used.

 Serai Stockman

We had Tony out to do a fly extermination at our place and it’s been an absolute game changer. We haven’t seen a fly since — the one that did sneak in didn’t last long at all. Excellent service and already recommended him to the whole family!

 Petra Parkinson

Tony has done a great professional job in placing a patch in our carpet where the fire place was removed. It looks amazing and I can’t actually see where it is joined in. It’s perfect! Thank you for a wonderful job.

 Sara Davie

We used Carpets and Critters and we were very impressed with their communication and their service. They came when they said they were going to come, they did a great job and there was excellent communication throughout. We are very happy with the finished result. Thank you so much

Flooring

Our Flooring Services

Our Services

Carpet Laying & Repairs

New Carpet Installation

Resilient Flooring Installations & Cleaning

Patch & Repair

24/7 Flood & Fire Restoration

Fire & Smoke Remediation

Mould Remediation

Crime & Trauma Cleaning

Our Process