Trusted Carpet Cleaning & Pest Control Specialists

Proudly serving Opotiki, Whakatane, and surrounding areas, Carpets & Critters delivers expert carpet cleaning and pest management solutions for homes and businesses. Our certified technicians use industry-leading techniques to ensure deep cleaning, stain removal, and effective pest control, creating a healthier and safer environment for your property. With a commitment to quality, affordability, and customer satisfaction, no job is too big or too challenging—we're here to provide the best solution for you!

Reliable Carpet Cleaning & Pest Control Solutions

At Carpets & Critters, we are committed to providing expert carpet cleaning and pest management solutions that enhance indoor hygiene, health, and overall well-being. Our team prioritises customer satisfaction by delivering effective, long-lasting results for both residential and commercial properties.

Owned and operated by Tony Hatton for over ten years, we proudly serve the Eastern Bay of Plenty, covering the East Coast, Opotiki, Ohope, Whakatane, Kawerau, Matata, and surrounding areas. With a strong focus on quality and professionalism, we ensure homes and businesses remain clean, fresh, and pest-free through our industry-leading techniques and customer-first approach.

Our trusted clients include homeowners, tenants, landlords, property managers, real estate agents, district councils, district health boards, and pest control managers. Whether you need deep carpet cleaning, stubborn stain removal, odour treatment, or reliable pest control, our experienced team is ready to help.

Who We Work With

Our Process –
Simple, Transparent, and Hassle-Free

01

GET IN
TOUCH

Reach out to us via phone, email, or our online contact form. Provide a brief description of your issue, and our friendly team will assist you.

02

GET A
QUOTE

We assess your specific needs and provide a free, no-obligation quote based on the scope of the job. Transparency is key—no hidden fees, just clear pricing.

03

Book Your
Service

Once you're happy with the quote, schedule a time that suits you. You can book online or give us a call to arrange a convenient appointment.

04

Experience Quality Service

Our qualified and professional team will handle the job efficiently and with the highest level of care, ensuring outstanding results for your home or business.

The Cleaning Professionals You Can Trust

For over ten years, Carpets & Critters, led by Tony Hatton, has provided expert carpet cleaning and pest management across the Eastern Bay of Plenty, including Opotiki, Ohope, Whakatane, Kawerau, Matata, and beyond.

We deliver high-quality services for homes and businesses, including deep carpet cleaning, upholstery care, stain removal, pest control, and new carpet installations. No job is too big or small—our professional team ensures exceptional results with every project.

With a reputation for reliability and excellence, our client testimonials speak for themselves. Experience top-tier cleaning and pest management—contact us today!

Our Story - Caring for Your Home & Business

At Carpets & Critters, we know that a clean, safe space isn't just about appearances—it's about your health, comfort, and peace of mind. That's why, for over ten years, we've been dedicated to providing trusted carpet cleaning and pest management services across the Eastern Bay of Plenty, including Opotiki, Ohope, Whakatane, Kawerau, Matata, and surrounding areas.

Owned and operated by Tony Hatton, our team understands the challenges of maintaining a home or business. Whether it's a stubborn stain on your carpet, lingering odours, a pest issue, or a full flooring installation, we're here to make your life easier. We take the time to listen to your concerns, offer tailored solutions, and ensure you feel confident in the results.

From hotels and offices to family homes, we approach every job with care, respect, and professionalism. No project is too big or too small—our goal is to create cleaner, healthier, and more comfortable spaces for every customer.

At Carpets & Critters, we treat your space like our own because we know how much it matters to you. Let us help you restore comfort, freshness, and peace of mind—one service at a time.

Pest Management –
Safe & Effective Pest Control Solutions

Commercial Services – Hassle-Free Carpet & Pest Solutions for Businesses

Running a business comes with enough challenges—dirty carpets, stained upholstery, and pest infestations shouldn't be one of them. At Carpets & Critters, we understand that maintaining a clean and pest-free environment is essential for protecting your reputation, ensuring customer satisfaction, and meeting health and safety standards.

From deep carpet cleaning in schools and offices to upholstery cleaning for hotels and restaurants and pest control for motels, retail stores, and food service businesses, we provide reliable, high-quality solutions tailored to commercial properties of all sizes.

We also know that downtime isn't an option. That's why we offer after-hours services, ensuring minimal disruption to your daily operations and customers. With our professional team, industry-leading equipment, and commitment to excellence, you can focus on running your business while we handle the rest.

Let us help you maintain a clean, safe, and professional environment—get in touch today!

Residential Services – A Cleaner, Healthier Home for You

Your home should be a place of comfort, cleanliness, and safety—but in everyday life, unexpected spills and even unwanted pests can get in the way. At Carpets & Critters, we offer professional residential services to help keep your home fresh, hygienic, and pest-free.

  • Dealing with water damage? Our emergency flood restoration service quickly addresses leaks, burst pipes, or hot water cylinder failures.
  • Want to refresh your space? We deep-clean lounge suites, carpets, and upholstery to restore their original look and feel.
  • Considering new carpets? Our expert team handles re-carpeting and repairs for a stylish, durable update.
  • Struggling with pests? We offer safe and effective pest control to eliminate unwelcome visitors for good.

Whether you're a homeowner, tenant, landlord, or property manager, we tailor our services to suit your needs and budget. Let us take care of the cleaning and pest control—so you can enjoy a healthier, more comfortable home.

Why Choose Carpets & Critters?

We know that when it comes to carpet cleaning, flooring solutions, and pest control, you need a team you can trust—one that delivers quality, reliability, and expertise. That's why at Carpets & Critters, we combine industry-leading training, modern technology, and a customer-first approach to provide solutions that truly make a difference.

Highly Professional Service

We prioritise customer satisfaction from start to finish. Whether you need a deep carpet clean, pest treatment, or flood restoration, our team is committed to delivering top-tier results with clear communication and professionalism every step.

Advanced Equipment for Superior Results

We invest in the latest professional-grade technology to ensure deep, effective cleaning and fast restoration services. Our equipment includes:
  • Carpet cleaning machines
  • Industrial dehumidifiers and air movers
  • Specialised pest control equipment

Industry-Trained & Certified Experts

Our team stays ahead with regular training and industry updates, ensuring we use the best techniques and comply with the latest safety regulations. We follow proven, science-backed methods to extend the life of your carpets, protect your upholstery, and eliminate pests safely and effectively.

Fully Licensed & Certified for Your Peace of Mind

  • National Certificate in Flooring (BCITO Certified Carpet Layer)
  • Licensed Pest Control Technician with an Approved Handler Certificate
  • NZ Certified Level 3 Urban Pest Management
  • IICRC Certified (Institute of Inspection Cleaning and Restoration Certification)

Affordable & Fully Insured Services

We believe quality service should be accessible and fairly priced. Our rates are competitive, and for added peace of mind, Carpets & Critters is covered by full public liability, statutory liability, and defective workmanship insurance, protecting you in the unlikely event of an issue.

IICRC Certified – Guaranteed Quality

Our IICRC Certification means every job is completed using the highest industry-approved standards. Whether it's carpet restoration, upholstery cleaning, or pest control, you can trust that we deliver expert solutions that last.

Let Our Customers

Speak For Themselves

We take great pride in the commitment we have to excellence and outstanding customer service.

Here are a few words from some of our satisfied customers.
Crystal Beach
Excellent service every time A++ would highly recommend.
Son Brady
Tony was punctual very approachable and helped with deciding the best plan for the job I needed done.
Sarit Singh
Tony and Keith came over and were very informative. Highly recommended.
Sue Carnegie-Harding
Excellent service. Did an amazing job. Carpets look like new again. Would recommend.
Amit Kumar
Fantastic Service - we needed carpet cleaning done over the weekend and I rang Tony up, he had his plate full but he did the job for us on a Sunday...and no short cuts taken...highly recommend them.
Alma Bainbridge
Tony and Keith have done an amazing job. The two rooms had stains that we thought could never be removed. We are amazed with the results. We would definitely recommend Tony for his time keeping and professionalism. They will be returning to completed the lounge dining once we are ready.
Kim Roia Le Bagge
Tony and his team did a great job with our carpet and we would recommend them HIGHLY to anyone. They fitted us in even though they were busy and the result was SO good. As for Tony, SO professional and just the loveliest guy. Thanks Carpets and Critters, will definately use you again. Kim and Vince.
Nicole Clarke
The team did a great, super thorough job of cleaning my lounge suite for me. Tony was also happy to give me advice on a few other problem areas around my house and talk me through options for taking care of them.
Tirohanga Holiday Park
Great service from Tony and his team, very friendly and helpful.
His Critter work with us is very successful.

Certifications & Partners

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If you have any questions, please don’t hesitate to contact us or complete the form provided.
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If you have any questions, please don’t hesitate to contact us or complete the form provided.
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