Home // Flooring

Flooring

view our services

Our Flooring Services

At Carpets & Critters, we specialise in delivering high-quality flooring solutions tailored to residential and commercial spaces across the Eastern Bay of Plenty. Owned and operated by Tony Hatton for over eight years, our locally trusted business offers expert carpet laying, repairs, and cleaning services that meet high standards of workmanship and professionalism.

Whether it’s refreshing a home study with a new carpet, restoring flooring after a flood, or re-laying carpet in a commercial office, we approach each project with care, skill, and a focus on reliable results. Our team works throughout Whakatāne, Ōhope, Kawerau, Ōpōtiki, Matatā, and the wider East Coast, consistently earning praise for prompt service, quality finishes, and a personalised approach.

Get in Touch with Our Team

Our Services

These are offered for both Residential and Commercial Spaces.
Carpet Laying & Repairs
Our expert team provides comprehensive carpet services, from new installations to meticulous repairs. We handle carpets of all types and sizes, ensuring a seamless and stress-free experience for our clients.​
Learn More
flooded carpet
New Carpet Installation
We supply and install a wide range of carpets, including synthetic options, luxurious wool fibres, and even second-hand carpets. Our goal is to meet your specific budget and aesthetic preferences, delivering a professional finish every time.​
Learn More
Resilient Flooring Installations & Cleaning
Beyond carpets, we offer installation and maintenance of resilient flooring options, ensuring durable and easy-to-maintain surfaces that enhance the functionality and look of your space.​
Learn More
Patch & Repair
Accidents and wear can lead to carpet damage, but replacement isn't always necessary. Our patching and repair services address issues like rips, burns, pet damage, and fraying seams, restoring the appearance and extending the life of your carpets.​
Learn More

Our Process

01

GET IN
TOUCH

Reach out to us via phone, email, or our contact form with a brief description of your flooring needs.​

02

GET A
QUOTE

We'll assess your project and provide a free, no-obligation quote based on your specific requirements.​

03

Make a
Booking

Schedule our services at a convenient time by contacting our friendly team.​

04

Enjoy Our
Service

Our qualified professionals will execute the job efficiently and to the highest standard, ensuring your complete satisfaction.

Why Do You Need Professional Floor Restoration Services?

Choosing Carpets & Critters means opting for expertise, quality workmanship, and exceptional customer service. Contact us today to discuss your flooring needs and discover how we can enhance your space.
get in touch with our team

Why Choose Carpets & Critters?

We know that when it comes to carpet cleaning, flooring solutions, and pest control, you need a team you can trust—one that delivers quality, reliability, and expertise. That's why at Carpets & Critters, we combine industry-leading training, modern technology, and a customer-first approach to provide solutions that truly make a difference.

Highly Professional Service

We prioritise customer satisfaction from start to finish. Whether you need a deep carpet clean, pest treatment, or flood restoration, our team is committed to delivering top-tier results with clear communication and professionalism every step.

Advanced Equipment for Superior Results

We invest in the latest professional-grade technology to ensure deep, effective cleaning and fast restoration services. Our equipment includes:
  • Carpet cleaning machines
  • Industrial dehumidifiers and air movers
  • Specialised pest control equipment

Industry-Trained & Certified Experts

Our team stays ahead with regular training and industry updates, ensuring we use the best techniques and comply with the latest safety regulations. We follow proven, science-backed methods to extend the life of your carpets, protect your upholstery, and eliminate pests safely and effectively.

Fully Licensed & Certified for Your Peace of Mind

  • National Certificate in Flooring (BCITO Certified Carpet Layer)
  • Licensed Pest Control Technician with an Approved Handler Certificate
  • NZ Certified Level 3 Urban Pest Management
  • IICRC Certified (Institute of Inspection Cleaning and Restoration Certification)

Affordable & Fully Insured Services

We believe quality service should be accessible and fairly priced. Our rates are competitive, and for added peace of mind, Carpets & Critters is covered by full public liability, statutory liability, and defective workmanship insurance, protecting you in the unlikely event of an issue.

IICRC Certified – Guaranteed Quality

Our IICRC Certification means every job is completed using the highest industry-approved standards. Whether it's carpet restoration, upholstery cleaning, or pest control, you can trust that we deliver expert solutions that last.

Let Our Customers

Speak For Themselves

We take great pride in the commitment we have to excellence and outstanding customer service.

Here are a few words from some of our satisfied customers.
Crystal Beach
Excellent service every time A++ would highly recommend.
Son Brady
Tony was punctual very approachable and helped with deciding the best plan for the job I needed done.
Sarit Singh
Tony and Keith came over and were very informative. Highly recommended.
Sue Carnegie-Harding
Excellent service. Did an amazing job. Carpets look like new again. Would recommend.
Amit Kumar
Fantastic Service - we needed carpet cleaning done over the weekend and I rang Tony up, he had his plate full but he did the job for us on a Sunday...and no short cuts taken...highly recommend them.
Alma Bainbridge
Tony and Keith have done an amazing job. The two rooms had stains that we thought could never be removed. We are amazed with the results. We would definitely recommend Tony for his time keeping and professionalism. They will be returning to completed the lounge dining once we are ready.
Kim Roia Le Bagge
Tony and his team did a great job with our carpet and we would recommend them HIGHLY to anyone. They fitted us in even though they were busy and the result was SO good. As for Tony, SO professional and just the loveliest guy. Thanks Carpets and Critters, will definately use you again. Kim and Vince.
Nicole Clarke
The team did a great, super thorough job of cleaning my lounge suite for me. Tony was also happy to give me advice on a few other problem areas around my house and talk me through options for taking care of them.
Tirohanga Holiday Park
Great service from Tony and his team, very friendly and helpful.
His Critter work with us is very successful.

Certifications & Partners

Get In Touch

If you have any questions, please don’t hesitate to contact us or complete the form provided.
Contact Form
Expert carpet cleaning and pest control, fast, reliable, and eco-friendly service you can trust.
Contact Us
Quick Links
Information

© 2025 | Carpets & Critters| All Rights reserved | Designed by

Get In Touch

If you have any questions, please don’t hesitate to contact us or complete the form provided.
Contact Form