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About Carpet & Critters

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Our Story – Your Trusted Carpet & Pest Control Specialists

At Carpets & Critters, we understand that a clean and pest-free environment is essential for your health, comfort, and peace of mind. Whether it's stained carpets, persistent odours, or a pest problem affecting your home or business, these challenges can be frustrating and disruptive. That's why we're here—to provide expert solutions that restore cleanliness, freshness, and safety to your space.
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who we are

Founded by Tony Hatton, Carpets & Critters has been serving the Eastern Bay of Plenty for over ten years, providing high-quality carpet cleaning, restoration, and pest control services. We proudly operate in Opotiki, Ohope, Whakatane, Kawerau, Matata, and surrounding areas, helping homeowners, landlords, property managers, and businesses maintain clean, safe environments.

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Our mission

We believe in doing the job right the first time, using industry-leading equipment, expert techniques, and proven methods to ensure long-lasting results. Our team is fully trained, certified, and insured, offering reliable services tailored to your needs—whether it's a deep carpet clean, emergency flood restoration, or professional pest control.

Our Services

Expert Cleaning, Restoration & Pest Control for Homes & Businesses

At Carpets & Critters, we provide high-quality carpet cleaning, restoration, and pest management services for residential and commercial properties. Backed by years of experience, professional training, and industry best practices, we ensure every job is completed to the highest standard. Whether you're dealing with stubborn stains, water damage, or pest infestations, our expert team is here to help.
Vacuum Carpet

CARPET cleaning

Deep steam cleaning to remove soiling, allergens, and bacteria, improving indoor air quality and prolonging carpet life.
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Someone cleaning a sofa

Upholstery Cleaning

Deep cleaning for sofas, chairs, and other fabric furniture to remove stains, allergens, and odours.
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Someone adding new floor

flooring

From installing brand-new carpets to repairing damaged areas, we provide expert flooring solutions to keep your space looking great.
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Someone adding new floor

24/7 Flood & Fire Restoration

Unexpected disasters like flooding and fire damage require immediate action to prevent long-term damage and health risks. Our rapid response team is here to restore your space efficiently.
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The definition of rodents

PEST management

Carpets & Critters delivers fast, reliable, and eco-friendly pest control services for homes and businesses alike. Contact us today for a pest-free environment.
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Our Process –
Simple, Transparent, and Hassle-Free

01

GET IN
TOUCH

Reach out to us via phone, email, or our online contact form. Provide a brief description of your issue, and our friendly team will assist you.

02

GET A
QUOTE

We assess your specific needs and provide a free, no-obligation quote based on the scope of the job. Transparency is key—no hidden fees, just clear pricing.

03

Book Your
Service

Once you're happy with the quote, schedule a time that suits you. You can book online or give us a call to arrange a convenient appointment.

04

Experience Quality Service

Our qualified and professional team will handle the job efficiently and with the highest level of care, ensuring outstanding results for your home or business.

We work on Commercial & Residential Properties

At Carpets & Critters, we take pride in helping our clients maintain cleaner, healthier, and more comfortable spaces. No project is too big or small—we're committed to providing expert care and outstanding results every time.

Let's create a cleaner, pest-free space together. Contact us today!

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Why Choose Carpets & Critters?

Experience You Can Trust

Over eight years of industry expertise.

Certified Professionals

Trained in carpet cleaning, flooring installation, and urban pest management.

State-of-the-Art Equipment

Advanced cleaning and pest control solutions for effective, long-term results.

Customer-First Approach

We prioritise your satisfaction, ensuring every job is completed to the highest standard.

Residential & Commercial Services

We've got you covered, whether it's a home, hotel, office, or rental property.

After-Hours Services

Minimising disruption to your business or daily life.

Let Our Customers

Speak For Themselves

We take great pride in the commitment we have to excellence and outstanding customer service.

Here are a few words from some of our satisfied customers.
Quotes icon

Paula Kurei
Got Tony and his services in to help.eliminate cockroaches. He did a marvelous job of getting rid of them and we've nothing since then. Also got him to help with mice and rats and once again a marvelous job.. our house is critter free..
Thanks Tony & crew

Peta Browne
Thanks Tony for the couch clean. My gosh what a difference you’ve made. It’s brilliant. I don’t let the kids on the couch now to avoid it getting dirty again! Hands down recommend carpets and critters if you need your couches cleaned. I’m positive Tony will do an amazing job on anything else you need also.
Thank you!

Erna du Preez
Shout out to Tony from Carpets & Critters. He cleaned and flea treated our carpets after we moved out of our rental.
He was excellent in communication, patient and did a fantastic job. We would DEFINITELY recommend them and use them again in future!

Katie Worthy
Amazing service! Super friendly and helpful. A late pre-Christmas request and it wasnt a problem. Highly recommend.
Chris Joubert
Tony had a tough job with the state of our carpets due to two messy large dogs, but he got them looking good as new and smelling fresh again. Amazing service and highly recommended!

Clare Lowrie
Tony did such a great job cleaning our carpet where the cat had peed. Very quick, efficient and friendly service and the cleaning products smell nice compared to others we’ve used.

Serai Stockman
We had Tony out to do a fly extermination at our place and it’s been an absolute game changer. We haven’t seen a fly since — the one that did sneak in didn’t last long at all. Excellent service and already recommended him to the whole family!

Petra Parkinson
Tony has done a great professional job in placing a patch in our carpet where the fire place was removed. It looks amazing and I can’t actually see where it is joined in. It’s perfect!
Thank you for a wonderful job.

Sara Davie
We used Carpets and Critters and we were very impressed with their communication and their service. They came when they said they were going to come, they did a great job and there was excellent communication throughout. We are very happy with the finished result. Thank you so much

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If you have any questions, please don’t hesitate to contact us or complete the form provided.
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If you have any questions, please don’t hesitate to contact us or complete the form provided.
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