Our Story – Your Trusted Carpet & Pest Control Specialists

At Carpets & Critters, we understand that a clean and pest-free environment is essential for your health, comfort, and peace of mind. Whether it's stained carpets, persistent odours, or a pest problem affecting your home or business, these challenges can be frustrating and disruptive. That's why we're here—to provide expert solutions that restore cleanliness, freshness, and safety to your space.

Get in Touch with Our Team

who we are

Founded by Tony Hatton, Carpets & Critters has been serving the Eastern Bay of Plenty for over ten years, providing high-quality carpet cleaning, restoration, and pest control services. We proudly operate in Opotiki, Ohope, Whakatane, Kawerau, Matata, and surrounding areas, helping homeowners, landlords, property managers, and businesses maintain clean, safe environments.

Get in Touch with Our Team

Our mission

We believe in doing the job right the first time, using industry-leading equipment, expert techniques, and proven methods to ensure long-lasting results. Our team is fully trained, certified, and insured, offering reliable services tailored to your needs—whether it's a deep carpet clean, emergency flood restoration, or professional pest control.

Our Services

Expert Cleaning, Restoration & Pest Control for Homes & Businesses

At Carpets & Critters, we provide high-quality carpet cleaning, restoration, and pest management services for residential and commercial properties. Backed by years of experience, professional training, and industry best practices, we ensure every job is completed to the highest standard. Whether you're dealing with stubborn stains, water damage, or pest infestations, our expert team is here to help.

Our Process –
Simple, Transparent, and Hassle-Free

01

GET IN
TOUCH

Reach out to us via phone, email, or our online contact form. Provide a brief description of your issue, and our friendly team will assist you.

02

GET A
QUOTE

We assess your specific needs and provide a free, no-obligation quote based on the scope of the job. Transparency is key—no hidden fees, just clear pricing.

03

Book Your
Service

Once you're happy with the quote, schedule a time that suits you. You can book online or give us a call to arrange a convenient appointment.

04

Experience Quality Service

Our qualified and professional team will handle the job efficiently and with the highest level of care, ensuring outstanding results for your home or business.

We work on Commercial & Residential Properties

At Carpets & Critters, we take pride in helping our clients maintain cleaner, healthier, and more comfortable spaces. No project is too big or small—we're committed to providing expert care and outstanding results every time.

Let's create a cleaner, pest-free space together. Contact us today!

get in touch with our team

Why Choose Carpets & Critters?

Experience You Can Trust

Over eight years of industry expertise.

Certified Professionals

Trained in carpet cleaning, flooring installation, and urban pest management.

State-of-the-Art Equipment

Advanced cleaning and pest control solutions for effective, long-term results.

Customer-First Approach

We prioritise your satisfaction, ensuring every job is completed to the highest standard.

Residential & Commercial Services

We've got you covered, whether it's a home, hotel, office, or rental property.

After-Hours Services

Minimising disruption to your business or daily life.

Let Our Customers

Speak For Themselves

We take great pride in the commitment we have to excellence and outstanding customer service.

Here are a few words from some of our satisfied customers.

Crystal Beach

Excellent service every time A++ would highly recommend.

Son Brady

Tony was punctual very approachable and helped with deciding the best plan for the job I needed done.

Sarit Singh

Tony and Keith came over and were very informative. Highly recommended.

Sue Carnegie-Harding

Excellent service. Did an amazing job. Carpets look like new again. Would recommend.

Amit Kumar

Fantastic Service - we needed carpet cleaning done over the weekend and I rang Tony up, he had his plate full but he did the job for us on a Sunday...and no short cuts taken...highly recommend them.

Alma Bainbridge

Tony and Keith have done an amazing job. The two rooms had stains that we thought could never be removed. We are amazed with the results. We would definitely recommend Tony for his time keeping and professionalism. They will be returning to completed the lounge dining once we are ready.

Kim Roia Le Bagge

Tony and his team did a great job with our carpet and we would recommend them HIGHLY to anyone. They fitted us in even though they were busy and the result was SO good. As for Tony, SO professional and just the loveliest guy. Thanks Carpets and Critters, will definately use you again. Kim and Vince.

Nicole Clarke

The team did a great, super thorough job of cleaning my lounge suite for me. Tony was also happy to give me advice on a few other problem areas around my house and talk me through options for taking care of them.

Tirohanga Holiday Park

Great service from Tony and his team, very friendly and helpful.
His Critter work with us is very successful.

About Carpet & Critters

Our Story – Your Trusted Carpet & Pest Control Specialists

who we are

Our mission

Our Services

Expert Cleaning, Restoration & Pest Control for Homes & Businesses

CARPET cleaning

Upholstery Cleaning

flooring

24/7 Flood & Fire Restoration

PEST management

Our Process –
Simple, Transparent, and Hassle-Free